Trade Partners

Order Information

Call: 800.541.5200

Our regular office hours are 8 a.m. to 5 p.m. (Mountain time) Mon. - Fri.

Email: cstrade@group.com

Fax: 970.292.4100 (24 hours a day)

Mail: Group, 1515 Cascade Ave., Loveland, CO 80538

When ordering by fax or mail, please give us the following information: Shipping address, billing address, phone number, ISBNs, product titles, and quantities.

Return Information

  1. To begin the returns process and request Return Authorization paperwork, please have your sales order or customer number available along with the list of items you’d like to return. You’ll need this for your request.
  2. Contact Group in one of the following methods:
    • Email. Please click this link, fill out the form, and submit to returns@group.com. Please allow 1-2 business days for reply. You’ll receive the required Return Authorization paperwork needed to complete your return.
    • Call us at 1-800-521-5400 for assistance. Hours: 6AM to 6PM Mountain time.
  3. Once you have the required Return Authorization paperwork:
    • Pack items securely, using the right-sized box with proper packing materials.
    • Important: Include your Returns Authorization paperwork. If more than one box is required, please make copies and include in each box returned.
    • Ship and track with a carrier that allows tracking, to:
      Group Publishing Returns
      1615 Cascade Ave.
      Loveland, CO 80538

Kim Shurley

Trade Sales Manager

Cindy Huelat

Key Account Specialist

Robert Splinter

Customer Care Specialist

Jenny McGregor

Customer Service and Order Entry

Annette Bures

Customer Service and Order Entry

Nancy Reinicker

Account Representative