Churches exist to minister to people during the highs and lows of their lives. And it's often in the lows that people come to church despondent, depressed, and even dangerous. How your safety and security team interacts with them often determines the outcome.
In this video, a tactical communications expert shares his insights into how body language and words can de-escalate threats. You'll also learn when to involve law enforcement and how to protect yourself if words fail.
- What is tactical communication? (5:43)
- Principles of de-escalation (4:31)
- When words fail (3:42)
- Practicing tactical communications (4:49)
Gather your safety and security team to watch this DVD and discuss the thought-provoking questions posed throughout.