Contact Group
Multiple Ways to Connect
In 2024, Group’s owners, Thom and Joani Schultz, retired and sold Group to a like-minded ministry that shares the mission of growing God’s Kingdom, David C Cook Publishing. To learn more about this exciting merger, visit our About page.
Help Center: get help now
The online help center is available whenever you need it.
Live Chat: chat now
Live chat hours are 7:30 a.m. – 3:00 p.m. Mountain Time, Monday-Friday
Email: info@group.com
Email hours are 8:00 a.m. – 5:00 p.m. Mountain Time, Monday-Friday
Phone: 1-800-447-1070
Phone hours are 7:30 a.m. – 3:00 p.m. Mountain Time, Monday-Friday
Leave a message between 3:00 p.m. and 5:00 p.m. Mountain Time Monday-Friday and your message will be answered within 24-48 hours.
*NOTE: If you need to call after 5:00 p.m. Mountain Time or on the weekend, our voice message system won’t accept messages, so please email info@group.com.
Group’s 800-number system is now combined with David C Cook’s. Our phone menu options have changed as follows:
- 1 to place an order, make changes to an order, or for other assistance
- 2 for a dial-by-name directory
- 3 for our finance team and accounting needs such as making payments or credit questions
- 4 if you are a bookstore, retail, or other ministry partner
- 5 for technical assistance with our digital products or other website
- 6 if you have questions about our Sunday school or curriculum products and want to speak with a curriculum consultant
- 7 if you have questions about VBS and want to speak with a VBS consultant
- 0 all other callers
How to Pay Your Bill
- Online Payments: To make an online payment, visit https://www.group.com/pay-my-bill/ and follow the instructions.
- Mail-in Payments: Send your check to:
David C Cook
PO Box 306683
Nashville, TN 37230-6683