Our regular office hours are 8 a.m. to 5 p.m. (Mountain time) Mon. - Fri.
Fax: 970.292.4100 (24 hours a day)
Mail: Group, 1515 Cascade Ave., Loveland, CO 80538
When ordering by fax or mail, please give us the following information: Shipping address, billing address, phone number, ISBNs, product titles, and quantities.
- To begin the returns process and request Return Authorization paperwork, please have your sales order or customer number available along with the list of items you’d like to return. You’ll need this for your request.
- Contact Group in one of the following methods:
- To complete the "Request Return Authorization" form CLICK HERE . Please allow 2-3 business days for reply. You’ll receive the required Return Authorization paperwork needed to complete your return.
- Call us at 1-800-541-5200 for assistance. Hours: 8 a.m. to 5 p.m. (Mountain time) Mon. - Fri.
- Once you have the required Return Authorization paperwork:
- Pack items securely, using the right-sized box with proper packing materials.
- Important: Include your Returns Authorization paperwork. If more than one box is required, please make copies and include in each box returned.
- Ship and track with a carrier that allows tracking, to:
Group Publishing Returns
1615 Cascade Ave.
Loveland, CO 80538
Director of Sales
Trade Support Specialist