Activate Your Account With Clear Investigative Advantage (CIA)
Group partners with CIA for all your background check needs. CIA is a federally compliant background check provider, delivering reliable background checks to meet your needs for all your volunteers and staff.
Note: You will need the following pieces of information to activate your account:
- Your Group customer number, which can be found in the confirmation email you received when you purchased your membership.
- Your church phone number and address.
- If you need help finding your Group customer number, email our Shepherd's Watch Team or call 877-446-3247.
After Your Activation
You can expect your account to be activated within 24 to 48 hours. You will receive an email from CIA to confirm your account setup. If CIA needs any further information, they will contact you. As soon as your account is activated, you are ready to run background checks.
Review the Information You Receive From CIA Carefully
CIA will also send you an email regarding an Online Authorization Form. An authorization form is required to be signed by the applicant (staff or volunteer) prior to running a background check. You can have these forms filled out in print form, or you can set up the Online Authorization Form through CIA. You can also use a combination of both. Please read the information about forms below before choosing to use CIA forms as is.
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