Consumer Return Policy

For churches, ministries or individuals.

Damaged Products

We go the extra mile to ensure our resources arrive in good condition...but things happen. In those rare instances, just give us a call at 1-800-447-1070 within 30 days of receipt for a full refund or replacement.

The Wrong Products

Did the wrong items arrive? If so, call us at 1-800-447-1070, so we can make it right.

Digital or Downloadable Content

Products or services that include downloadable content are non-returnable once content has been delivered. All sales are final. See complete Terms of Use for more details.

Place of Purchase

You can return Group resources directly to us, provided you bought them directly from us. If you purchased Group resources from one of our wonderful retailers, please work with them to handle your returns.

Credits and Refunds

Once we receive your returned resource, and the correct paperwork to properly credit your account, you can expect to see your credit about two weeks after your return hits our door. Refunds are available upon request to accounts with credit balances.

Without proper paperwork, we're able to refund the amount equal to its lowest price-which includes sale prices, bundle prices, promotions, etc.

Shipping Costs

Customers are responsible for shipping costs incurred to return resources to Group.
(Customers are not responsible for return shipping costs for damaged or defective products, shortages, or other shipping issues for which Group is responsible. If products are returned to Group and a credit is not issued for any reason, the products will become the property of Group and will not be shipped back to the customer.)

How to Return

  1. Pack items securely, using the right-sized box, proper packing materials, and one of these:
    • Original Invoice
    • Packing Slip
    • Confirmation Email
  2. Write on your form why you are returning the item.
  3. Affix the Returns Label, found on the packing slip, to the outside of the box, and use enough shipping tape.
  4. Ship and track with a carrier that allows tracking, to:

    Group Publishing Returns
    1615 Cascade Ave.
    Loveland, CO 80538

    For our Canadian customers, please send returns to:

    Group Canada
    131 Cordite Road
    Winnipeg, Manitoba R3W ISI

Trade Returns

Please contact your Retailer Account Manager, or call 1-800-541-5200 for current Trade Returns Policy.