Frequently Asked Questions (FAQs)

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After making any changes, be sure to click on the Save Changes button. To delete an item from your cart, simply click the trash icon.
If Group has your tax exemption number on file, you are registered as a tax exempt customer. Group's online store will automatically recognize you as a tax exempt customer and remove the tax in your shopping cart totals when you register with our online store using your customer number. If you'd like your tax exempt number on file with your Group customer account, please call 800-447-1070 for more information.
We accept Visa, Mastercard, Discover or check by mail. You can also bill your church or organization if you have a current account with Group. Call 800-447-1070 for more information.
Use the shipping rates listed in this chart. When you're ready to checkout in the online store, you will have the opportunity to select a shipping option totals will be adjusted accordingly.
Absolutely. Group Publishing employs the latest in internet security and electronic commerce security. For more information, please read "Why is Online Ordering Safe and Secure?"
You can find the ISBN/UPC in any of our online catalogs or print catalogs or by searching for the resource in our search option located at the top right of every page. If you've purchased a product, generally, the UPC/ISBN is on the back cover of your resource.
Please visit our Returns Policy page for information.
Group Publishing takes your privacy very seriously. Our policy is designed to make your privacy priority while keeping you in touch with Group as your trusted partner in ministry.
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