Frequently Asked Questions (FAQ)

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When I change the quantity number in my shopping cart, nothing happens.

After making any changes, be sure to click on the Save Changes button. To delete an item from your cart, simply click the trash icon.

My church is tax exempt; how can I be sure I'm not charged tax?

If Group has your tax exemption number on file, you are registered as a tax exempt customer. Group's online store will automatically recognize you as a tax exempt customer and remove the tax in your shopping cart totals when you register with our online store using your customer number. If you'd like your tax exempt number on file with your Group customer account, please call 1-800-447-1070 for more information.

What forms of payment do you accept?

We accept Visa, Mastercard, Discover, American Express, or check by mail. You can also bill your church or organization if you have a current account with Group. Call 1-800-447-1070 for more information.

What are my shipping options?

Use the shipping rates listed in this chart. When you're ready to checkout in the online store, you will have the opportunity to select a shipping option totals will be adjusted accordingly.

Is my information secure?

Absolutely. Group Publishing employs the latest in internet security and electronic commerce security. For more information, please read "Why is Online Ordering Safe and Secure?"

Where do I find the ISBN/UPC?

You can find the ISBN/UPC in any of our online catalogs or print catalogs or by searching for the resource in our search option located at the top right of every page. If you've purchased a product, generally, the UPC/ISBN is on the back cover of your resource.

What is your return policy?

Please visit our Returns Policy page for information.

What is your privacy policy?

Group Publishing takes your privacy very seriously. Our policy is designed to make your privacy priority while keeping you in touch with Group as your trusted partner in ministry.

Keep me updated! How do I find out about new products and offers?

Group has made it easy to keep in touch with resources from the experts ! Sign up now for great FREE e-newsletters with ideas and product information--choose from dozens of topics.

I'd like to give my two cents about new resources for Group. How do I do that?

We're always looking for feedback. You can  email us, better still--have a direct impact on shaping new Group products by joining our research team!

What web browsers are supported?

Internet Explorer & Firefox