Frequently Asked Questions (FAQ)
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When I change the quantity number in my shopping cart, nothing happens.
After making any changes, be sure to click on the Save Changes
button. To delete an item from your cart, simply click the trash
My church is tax exempt; how can I be sure I'm not charged tax?
If Group has your tax exemption number on file, you are
registered as a tax exempt customer. Group's online store will
automatically recognize you as a tax exempt customer and remove the
tax in your shopping cart totals when you register with our online
store using your customer number. If you'd like your tax exempt
number on file with your Group customer account, please call
1-800-447-1070 for more information.
What forms of payment do you accept?
We accept Visa, Mastercard, Discover, American Express, or check
by mail. You can also bill your church or organization if you have
a current account with Group. Call 1-800-447-1070 for more
What are my shipping options?
Use the shipping rates listed in this chart. When you're ready to checkout in the
online store, you will have the opportunity to select a shipping
option totals will be adjusted accordingly.
Is my information secure?
Absolutely. Group Publishing employs the latest in internet
security and electronic commerce security. For more information,
please read "Why is Online Ordering Safe and
Where do I find the ISBN/UPC?
You can find the ISBN/UPC in any of our online catalogs
or print catalogs or
by searching for the resource in our search option located at the
top right of every page. If you've purchased a product, generally,
the UPC/ISBN is on the back cover of your resource.
What is your return policy?
Group Publishing takes your privacy very seriously. Our policy is designed to make your
privacy priority while keeping you in touch with Group as your
trusted partner in ministry.
Keep me updated! How do I find out about new products and offers?
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I'd like to give my two cents about new resources for Group. How do I do that?
What web browsers are supported?
Internet Explorer & Firefox